MSP RMM/NOC Engineer- Hybrid
Company: Link High Technologies
Location: Florham Park
Posted on: April 19, 2024
Job Description:
The RMM/NOC engineer will be providing support and development
of the remote monitoring and management tool and the rest of our
MSP solution stack. The engineer will be seeking out opportunities
to automate and enhance service delivery of the technical services
team as well as streamlining information reporting.
We're a relatively flat organization that prioritizes talented
engineers who want to take charge. We tell you the problem, provide
some constraints or example scenarios, and expect you to work with
the Service Delivery and account management team to craft the right
solution and maximize the value to the business.
This is a HYBRID work environment (3 Days Office/2 Remote)
Responsibilities: -
- The Engineer provides back-office support of the technical
services team and clients by providing support and development of
the remote monitoring and management (RMM) tool and the rest of our
MSP stack.
- The Engineer works closely with the Technical Account
Management team and the Service Delivery Manager to develop and
maintain the standard operating procedures for the RMM tool
including deployment, usage, maintenance, and innovation of support
delivery.
- The Engineer will look for opportunities to automate and
enhance the service delivery of the technical services team as well
as streamlining information reporting.
- Daily monitoring of tickets created by the RMM tool in the
Professional Services Automation (PSA) tool to better understand
and adjust implementation of monitors, scripts, and configuration
of RMM tool.
- Ambitiously seek new ways to automate processes and procedures
performed by the technical services team that can be automated via
the RMM tool and other tools (i.e. IMMYBOT) such as system
patching, software installation, reactionary service delivery,
scripting, and reporting
- This is achieved by finding new and more efficient ways of
performing repetitive tasks and/or service delivery automation
through RMM tool.
- Configure and maintain security within the RMM tool for usage
by various teams to ensure adequate access and usage but prevent
damage or misconfiguration by other members.
- Monitor RMM server(s) to ensure optimum performance and
usability.
- Continuous enhance personal knowledge of our MSP stack and
industry.
NOC/RMM Specialist (Managed Service Provider) Required Skills:
- Mid-Level- Advanced Experience with ConnectWise Automate
- Mid-Level- Advanced Experience with ConnectWise Manage
- Mid-Level- Advanced Experience with PowerShell scripting
- Ability to work independently in a fast-paced environment.
- 3+ years of experience working for an MSP required.
- Bachelor's degree or equivalent work experience Our Solution
Stack
- -ConnectWise Manage
- ConnectWise Automate
- ITGLUE
- ImmyBot (Workstation Deployment)
- CyberCNS (Vulnerability Scanning)
- ConnectWise Perch SIEM
- BrightGauge
- Microsoft Intune
Compensation & Benefits
Salary $80-$85K
PTO which increases with tenure
100% medical/dental/life insurance/disability paid by Link High for
employee.
401K with 3% Contribution
Weekly Company Lunch
Microsoft and other approved certification tests 100%
reimbursed
Keywords: Link High Technologies, Levittown , MSP RMM/NOC Engineer- Hybrid, Engineering , Florham Park, Pennsylvania
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