Field Marketing Representative/Case Manager Homecare
Company: Home Instead
Location: Levittown
Posted on: February 23, 2021
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Job Description:
Objective:The Home Care Consultant/Client Care Coordinator (HCC)
is responsible for ensuring achievement of revenue objectives for
the assigned territory. The primary duty of the HCC is to build
relationships with referral providers so they refer clients as they
are discharged from their facility and to build relationships with
other referral sources.-- Expected to perform a variety of duties
that relate to client care including care consultations with
potential clients and family members, client/caregiver
introductions, quality assurance visits with existing clients,
problem resolution and scheduling. Some travel and work outside of
normal office hours in the evening and on weekends is required. The
HCC must be able to collaborate and work as a team with other
office employees.Primary Responsibilities:&bull Reflect the
core values of Associated Services LLC (d.b.a. an independently
owned and operated Home Instead franchise).&bull Responsible
for researching and developing client relationships and producing
referrals performs all phases of sales process, including
preparation and documentation of cold calls, follow-up calls,
diagnosis of referral source and client needs, recommendation of
appropriate Home Instead-- services and additional community
resources, maintaining and nurturing existing referral accounts,
including follow-up, as necessary.&bull Conduct
Client/CAREGiver introductions with every new client and with every
new CAREGiver.--&bull Conduct ongoing quality assurance (QA)
site and phone visits with clients according to schedule.&bull
The HCC is the point person for the resolution of client and
caregiver issues as they are escalated during the daily operations
of the business.&bull Estimated time allocation for this
position is:o Soliciting and onboarding new clients &ndash 40%o
Marketing and building relationships with referral providers
&ndash 10%o Quality Assurance evaluations - Case
Management--&ndash 20%o Resolving escalated client/caregiver
issues &ndash 10%o Scheduling activities &ndash
20%&bull Achieve inquiry generation objectives with the primary
goal of bringing in new business to increase overall market share.
Target accounts include, but are not limited to, hospitals,
physicians, home health agencies, assisted living facilities,
nursing homes, senior centers, hospice, funeral homes,
etc.--&bull Travel to clients' homes or to facilities and meet
with potential clients and family members to discuss their needs
and provide solutions in the form of a service plan &ndash
10%-20% travel, as needed.&bull Conduct Service Inquiries and
Care Consultations as needed following the consultative sales
process.&bull In conjunction with Home Instead franchise
leadership, develops sales and marketing plans, detailing weekly
and monthly activities focused on meeting or exceeding established
goals.&bull Develop and maintain knowledge of Home Instead
brand.-- Effectively presents Home Instead marketing materials and
services to referral providers, including 1:1 meetings, as well as
planning, arranging and conducting formal group presentations to
referral providers.--&bull Maintain accurate records of all
sales and prospecting activities including sales calls
presentations closed sales and follow-up activities within the
assigned territory, including the use of software to maintain
accurate records to maximize territory potential.--&bull
Develop a database of qualified leads from referrals through
face-to-face cold calling on referral providers, email, telephone
and web.--&bull Adhere to all company policies, procedures and
business ethics codes.--&bull Participate in and contribute to
the development of educational programs offered to clients,
caregivers, prospects, and co-workers.&bull Support all
scheduling activities, as needed and other duties as
assigned.&bull Collaborate with co-workers and assist in other
job functions, as needed.Starting Salary $35-$40K depending upon
experience. Vacation and Sick Pay after probationary period. No
medical benefits.Each Home Instead franchise is independently owned
and operated.
Keywords: Home Instead, Levittown , Field Marketing Representative/Case Manager Homecare, Executive , Levittown, Pennsylvania
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