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Healthcare Call Center

Company: Global Channel Management, Inc
Location: Levittown
Posted on: January 11, 2022

Job Description:

Healthcare Call Center needs 2 years call center experience
Healthcare Call Center requires:
Call center
Knowledge and operational experience in Medicaid and/or CHIP programs a plus
General knowledge of public health, managed care, human services systems and local and statewide political systems preferred.
Basic understanding of a call center environment and quality monitoring processes
Ability to establish and maintain effective working relationships with applicants, beneficiaries and co-workers.
Ability to problem solve through analysis and ongoing feedback.
Achieve results through knowledge, empathy, and commitment.
Ability to work with people of diverse backgrounds.
Data entry skills to include accuracy and spelling

Healthcare Call Center duties:
Provide one-to-one telephone contact with applicants, beneficiaries and enrollees.
Accurately document enrollment requests, status changes, complaints and grievances
Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.

Keywords: Global Channel Management, Inc, Levittown , Healthcare Call Center, Healthcare , Levittown, Pennsylvania

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