Customer Service Specialist

Company: SNI Companies
Location: Levittown
Posted on: January 15, 2022

Job Description:

Customer Service Specialist needed for Distribution Company in Bucks County, PA. Interviewing immediately. This is a direct hire position paying around $19/hour, onsite and M-F 9-5.
The qualified candidate will be tasked with serving customers by processing orders, providing product and service information, and resolving issues that may arise.

Duties and responsibilities:
Providing outstanding customer service & maintaining strong customer relationships
Manage order process from start to finish
Respond to customer requests & follow up on open issues in a timely manner
Generate price quotations and convert to sales
Generate purchase orders for special order products
Be knowledgeable of company products and services
Determine customer requirements and expectations in order to recommend specific products or services
Resolve product or service issues by understanding customer needs and selecting the best solution to resolve the case.
Work in conjunction with outside sales force and executive management to increase revenue by monitoring profit margins, passing along price increases from vendors, up-selling, and offering promotional sale items

Job requirements:
A high school diploma
2 year Associate Degree or equivalent work experience preferred
Strong verbal and written communication skills
Excellent typing & computer skills: MS Outlook, MS Word, MS Excel
Ability to handle a high volume of multiple tasks

Keywords: SNI Companies, Levittown , Customer Service Specialist, Hospitality & Tourism , Levittown, Pennsylvania