Level 1 Helpdesk Technician
Company: Arctiq
Location: Centereach
Posted on: April 2, 2026
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Job Description:
About Arctiq: Arctiq is a leader in professional IT services and
managed services across three core Centers of Excellence:
Enterprise Security, Modern Infrastructure, and Platform
Engineering. Renowned for our ability to architect intelligence, we
connect, protect, and transform organizations, empowering them to
thrive in today's digital landscape. Arctiq builds on decades of
industry expertise and a customer-centric ethos to deliver
exceptional value to clients across diverse industries. Overview:
Arctiq is growing, and we are looking for a Level 1 Helpdesk
Technician . If you're an ambitious, sharp-minded professional
eager to advance your career in a challenging role, this
opportunity might be the perfect fit for you! You will be working
for a specific client throughout the solution lifecycle to plan,
deploy, and continuously maintain one or more technology solutions.
As a Level 1 Helpdesk Tech, you’ll deliver on-site support. This
Role is onsite daily: Monday-Friday 8am-4pm or 9am-5pm Role
Responsibilities: Assist with system setup and installing new
software and hardware. Set up new computer systems, install
software, perform security updates, and provide technical
assistance. Troubleshoot user issues, resolve error messages and
manage computer inventory. ensures computer systems are operating
efficiently by reporting malfunctions and conducting regular
maintenance. Maintaining hardware assets such as desktops, laptops,
printers, and spare parts. Properly documenting all actions taken
and communicating effectively with the end user throughout the life
cycle of a ticket. Conduct on-site visits that involve hands-on
interactions with customer equipment, such as printer issues and
workstation installations. What will you bring to the role? and how
will you stand out? Experience in the deployment and support of
services defined by the work agreement. Excellent process
orientation with the ability to manage multiple projects in various
stages. Perform customer support-related tasks and special projects
as assigned by management. Excellent communication skills,
problem-solving abilities, and resourcefulness. Experience with
Office Suite, Windows Operating Systems, Remote Desktop tools, and
Google Workspace. Ability to multitask to meet important deadlines.
Arctiq is an equal opportunity employer. If you need any
accommodations or adjustments throughout the interview process and
beyond, please let us know. We celebrate our inclusive work
environment and welcome members of all backgrounds and perspectives
to apply. We thank you for your interest in joining the Arctiq
team! While we welcome all applicants, only those who are selected
for an interview will be contacted.
Keywords: Arctiq, Levittown , Level 1 Helpdesk Technician, IT / Software / Systems , Centereach, Pennsylvania
