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Senior Zendesk Administrator

Company: InSource, Inc.
Location: Levittown
Posted on: November 18, 2020

Job Description:

Senior Zendesk Administrator Yardley, PA Duration 8 months Contract-to-Hire NO VISACORP-TO-CORP CANDIDATES Candidate must be able to work onsite after client hires full time at any of their four locations PA, NJ, AZ or MO. Send resume to asim dot ghosh at insourcenow dot com POSITION OVERVIEW Act as the primary go-to person for any Zendesk related questions or issues. Person also must have good experience I Salesforce administration and be able to manage other infrastructure projects. Responsibilities Administer, manage, troubleshoot and support Zendesk solution. Act as the primary go-to person for any Zendesk and Salesforce issues and support. Create technical documents and user guides. Lead in the development and updating of corporate standards. Provide training to a large number of user group. Mentor on all knowledge areas of the companyrsquos business model, culture, systems and processes acting as a role model. Demonstrate passion for analytics, business process and overall team success. Ensure that resource estimates are appropriately managed. Validate risks and issues at project and operational levels, and develop mitigation and remediation recommendations. Build relationships with functional teams, and evaluate additional elements for a successful implementation and setting expectations with business partners. Must be comfortable with complex business and technical models with the ability to evaluate and make technical recommendations. Ability to influence the requirements of business partners to ensure all aspects of problem presented are covered. Ability to drive results without formal authority Qualifications 5 years of strong experience in Zendesk administration, implementation and support. Solid experience in implementing, administering and supporting Salesforce solution. Highly proficient in Agile and traditional project methodologies. Experience in developing solutions based upon subject expertise, and occasionally representing the department at a broader level. Mortgage or Financial Services experience a plus. Strong communication skills to command a discussion and lead people to critical conclusions. Experience in successfully executing complex projects and programs.

Keywords: InSource, Inc., Levittown , Senior Zendesk Administrator, Other , Levittown, Pennsylvania

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