Assistant Branch Manager (6016) - Levittown
Company: Mariner Finance
Posted on: June 7, 2021
Job Title - Assistant Branch Manager
Job Location - Levittown, PA
Start A Great Career With A Great Purpose! - We are a group of
industry experts with the experience and drive to turn any
financial need into a reality. Our mission is to satisfy the
financial needs of our consumers through respectful, compassionate
and efficient service. A Baltimore-based company, Mariner Finance,
with its affiliates, now features over 450 branches in 25 states
throughout the United States. We work with customers to find
options that are beneficial for their specific needs, which is why
we are recognized as the community's consumer finance company of
Mariner Finance was named in the 2015 "Best Places to Work"
survey, a 2016 LearningElite Winner and a 2018 Training Top 125
In This Role, You Will
- Provide service to customers and prospective customers seeking
loans. Extend credit to individuals through a variety of loan
programs. Represent the company in the community and develop and
promote additional business.
Proactively review daily staffing levels to insure level of
coverage sufficient to provide quality customer service while
controlling unnecessary expense. Monitors actual hours worked to
insure proper utilization of staff.
- Provide service to internal and external customers as needed.
Approve exceptions to policy as authorized by Manager based on
nature of exception, customer retention needs and related factors.
Resolve product service, and policy related problems for customers
with exceptional timeliness, accuracy and professional
Achieve goals consistently and efficiently; Originate, review
and approve loan applications, review approved loans for possible
up-selling, deny loans for possible counteroffer and settled loans
for completeness of documentation.
Be responsible for the sale of high-quality company products and
services. Places inside sales calls to increase customer base. Be
responsible for the retention and maintenance of existing accounts
as well as developing awareness of other sales/service
- Assist Branch Manager with administrative work for existing and
potential customers; completes reports, initiates contact with
customer as Manager's direction to acquire additional financial
information and communicate/resolve problem situations.
- Monitor and approve monthly expenses, verifying expenses
against corresponding entries in annual business plan and
documenting variances. May assist Manager in preparation of annual
- In manager's absence, effectively communicate with and motivate
others, and coordinate functions and daily operational issues
through communication with Regional Manager.
- Perform additional functions depending on market demand and
branch staffing in order to provide consistent quality customer
service. Other functions include but are not limited to: collecting
payments, completing and processing loan applications, contacting
customers for late payments, cashiering, answering phones,
photocopying, filing, etc.
- Perform additional duties and responsibilities when they
- High school diploma plus either completions of an Associate's
Degree (or two (2) years of college course work) in a discipline
such as personnel management, business, accounting, marketing,
finance, administration, economics; or recent successful (within
past three (3) years) completion of a lending training program or
other closely aligned course of study. Four years of related
experience in a sales/and/or financial services industry can be
substituted for the college degree or completion of the lending
- In addition to the educational requirements listed above,
incumbents must have an additional three years of related
experience in a financial services, insurance or sales
- Outstanding interpersonal, problem solving and organizational
skills required at time of hire and ongoing to resolve problems for
customers, to interact effectively with all levels of employees and
all type of customers, both internal and external and to
successfully utilize financial, human and technological resources
to meet established business goals.
- Must possess excellent written communication skills to compose
professional, error free correspondence, together with sufficient
personal computer skills to compose such correspondence and format
various reports utilizing PC software.
- Obtaining applicable insurance license is required.
- College degree preferred.
- Bilingual fluency in Spanish/English preferred.
Physical Demands -
While performing the duties of this job, the employee is
frequently required to drive; sit; use hands to handle; reach with
hands and arms; and talk or hear. The employee must occasionally
lift or move up to 20 pounds. Specific vision abilities required by
this job include close vision, distance vision, color vision,
peripheral vision, depth perception, and the ability to adjust
Salary - Base + Competitive Bonus, Benefits: Health, Vision,
Dental, Basic Life, PTO and select federal holidays, 401K and
Additional Information -
Standard Branch Hours: Monday, Wednesday and Thursday 9:00am -
5:00pm, Tuesday 9:00am - 7:00pm, Friday 9:00am - 5:30pm. Some
positions may require working a non-traditional schedule -
Evenings, weekends and holiday hours may be included.
Mariner Finance is an Equal Opportunity Employer and does not
discriminate on the basis of race, color, sex, marital status, age,
religion, national origin, sexual orientation, disability, or
status as a disabled or Vietnam era veteran.
Keywords: Mariner Finance, Levittown , Assistant Branch Manager (6016) - Levittown, Other , Levittown, Pennsylvania
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