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Client Relationship Manager

Company: Pitney Bowes
Location: Levittown
Posted on: June 12, 2021

Job Description:

At Pitney Bowes, we do the right thing, the right way.

As a Client Relationship Manager for Pitney Bowes, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

  • Are passionate about client success.
  • Enjoy collaborating with others.
  • Strive to exceed expectations.
  • Move boldly in the quest for superior and best in market solutions.

You are:

You are a results driven contributor who can manage all client activity while helping our customers receive the maximum results on their mailing campaigns in accordance to USPS regulations. You are a Performance-driven team player who possesses clear verbal and written communications skills and who can be relied upon to exercise sound judgement when managing the expectations of our internal and external clients.

You will:

  • Manage and build client relationships with small to medium clients to encourage new and repeat business opportunities.
  • Develop and facilitate the proposal process for assigned clients including budget and pricing development, proposal writing, contract negotiations and other client services.
  • Manage Pitney Bowes Presort Services' relationship with assigned clients by actively preventing issues.
  • Notify client's senior management and/or Pitney Bowes Presort Services management of issues or changes required to enhance and maintain client retention.
  • Provide in-depth analysis and presentations to senior level management.
  • Actively engage representatives of named accounts frequently in person and independently develops client relationships to ensure and maintain client retention.
  • Analyze and evaluate required reporting to assure volumes, pricing and quality are appropriate and service level requirements are met.
  • Work with USPS and functional department management and advises and provides recommendations to clients to improve mail quality (i.e. Critical Entry Time, readability, mail piece design, etc.).
  • Develop a deep understanding of assigned clients' products and long-term business strategies and identifies additional revenue and business opportunities.
  • Make recommendations and presents proposals to decision makers to increase revenue and profitability.
  • Negotiate contract renewals per Pitney Bowes Presort Services established rate card guidelines and obtains signed contracts for existing contracts up for renewal.
  • Negotiate contract agreements with existing clients that do not have a signed agreement with Pitney Bowes Presort Services to obtain formal agreements.
  • Prioritize plans and communicates regulatory changes for assigned clients and works with them to execute.
  • Develop an effective contract strategy that is measured by the preservation and protection of assigned clients.
  • Determine required contract changes as a result of regulatory changes and negotiates updated contract terms with assigned clients.
  • Represents Pitney Bowes Presort Services at industry events and tradeshows.
  • Obtain within the first year of employment and maintains MDP (Mail Design Professional) Certification.
  • Other duties as assigned.

Your background:

As a Client Relationship Manager, you have:

  • Associate's Degree in Business or related field or equivalent combination of experience and education.
  • 1 year successful sales and/or account management/development experience.
  • Knowledge of account management and business development techniques.
  • Mailing industry knowledge preferred.
  • Presentation and negotiation skills including the ability to adapt style to meet client expectations.
  • Computer skills using Microsoft Office.
  • Ability to make sound decisions quickly and effectively with the information at hand.
  • Ability to organize, prioritize and handle multiple work assignments with frequent interruptions.
  • Ability to be accessed via phone or email as needed during off duty hours to address client issues.
  • Ability to attend to detail.
  • Excellent verbal, written and interpersonal communication skills.
  • Skilled in effective listening.
  • Ability to develop and grow long-term client relationships.
  • While performing the essential functions of the job, the employee is regularly required to walk, stand, kneel, stoop, or sit for lengthy periods.
  • Lift up to 50 lbs. occasionally.
  • Ability to travel for extended periods.

We will:

  • Provide the opportunity to grow and develop your career
  • Offer an inclusive environment that encourages diverse perspectives and ideas
  • Deliver challenging and unique opportunities to contribute to the success of a transforming organization
  • Offer comprehensive benefits globally (pbprojectliving.com)

Our Team:

Ecommerce logistics. Only easier. Pitney Bowes Global Ecommerce is our fastest growing business segment. Our focus on the consumer and shipper experience - driven by innovative technology and consultative insights - has uniquely positioned us as the trusted partner for ecommerce brands and shippers.

Our best-in-class services include ecommerce fulfillment, delivery (domestic and cross-border), and returns that help merchants drive conversions, customer satisfaction and lasting loyalty. These solutions build better order experiences through data science-based innovation and consultative support that help make clients' jobs easier. Ranked by Internet Retailer as a Top Carrier, Top Fulfillment Service Provider, and the #1 International Ecommerce Provider, we are the preferred ecommerce logistics partner for over 800 brands and shippers.

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

COVID-19 Safety Update: We have put in place safety practices to help keep you safe and healthy. Learn More

Keywords: Pitney Bowes, Levittown , Client Relationship Manager, Other , Levittown, Pennsylvania

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