Community Associate
Company: Regus
Location: Levittown
Posted on: June 25, 2022
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Job Description:
Community Associate
PA, Newtown
The world of work is changingshort commutes, flexibility, and
convenience are the minimum standards employees want when it comes
to how they want to work!
At IWG, we are leading the way. Weve built the worlds largest
workspace network so that our customers can work from anywhere from
home, on vacation, in an office, in a touchdown space, wherever
they wantin over 120 countries across the globe!
Join us and help us bring more freedom to people and businesses,
while expanding our network. Youll be able to enjoy a great work
life balance and competitive benefits, while growing your career
path along the way.
The opportunity
As a Community Associate, youll work closely with new and existing
customers across a myriad of industries, working to create and
maintain your own community within your center, where you will help
take care of all the administrative and support needs for your
customersso that your customers can focus on running their
business.
A typical day at IWG
You arrive a few minutes before your center opens to make sure
everything is ready and check theres nothing the cleaners have
missed.
Customers arrive all throughout the morning. One asks you for a
changed WiFi code. Another wants to know if his important package
has arrived. A woman needs directions to her meeting room and can
you help her set up the projector and show her where to find a
great cup of coffee. Youre off to help her get set-up, as soon as
you connect the incoming call to another customer. You may sure
that all of the services are properly charged, so that invoices are
accurate.
Its time for a quick coffee break, relax and enjoy a few minutes to
yourself.
The mail arrives. You sort through it while dealing with a whole
host of other customer requests, remembering to email the customer
from earlier to let him know his package is waiting for him in his
mailbox. And thats lunch.
A new wave of customers arrive throughout the afternoon. You help a
customer with printing and another with their invoice. A customer
in a team room say its too hot in their office, no problem you are
on it and open a ticket in our service portal.
Youve earned yourself another quick coffee break, relax and enjoy a
few minutes to yourself.
Early afternoon, you sit down with the Community Manager to discuss
the organization of next weeks networking event in your center. You
plan and write the e-invites to customers, then create, print and
put-up posters on the noticeboards around the center. To your
excitement, the Community Manager is coming around the corner with
a prospect (someone interested in joining the IWG community), you
share a few details about what makes this space so amazing for your
customers and encourage them to join the network soon so they can
participate in next weeks networking event then you head back to
finish putting up your posters.
The day is coming to a close. Time to gently ask the large group in
meeting room 3 to start wrapping up. You direct them to the nice
restaurant you know around the corner, so they can grab a bite and
continue their discussion. You ensure everythings nice and tidy,
its time to head home.
About you
Were looking for someone who knows how to manage multiple tasks
while providing customers with the best possible service. You also
need to be:
A good communicator, with the ability to build strong professional
relationships and empathize with peoples needs (Ideally 1+ years of
customer service experience)
Happy taking ownership of problems and finding ways to solve
them
Positive, enthusiastic, and able to adapt to fast-changing
situations
Experience and confidence using MS Office and other basic IT
equipment
Legally eligible to work in the Country you are applying within and
at least 18 years old
What we offer
On top of a competitive total compensation package, youll
enjoy:
Work life balance(no standard nights/weekends)
Generous paid time off plans (sick and vacation)
11 Paid Company Holidays per calendar year (in addition to your PTO
accrual)
Competitive 401K Program, with a Company match
Affordable and comprehensive health care for all full-time team
members (and some plan options for part-timers as well)
A quarterly bonus plan program, plus an hourly rate of $17.62
A bright and inspiring work environment
Training and development opportunities aligned with great career
path opportunities
A professional workplace community (business casual attire
required)
Keywords: Regus, Levittown , Community Associate, Other , Levittown, Pennsylvania
Click
here to apply!
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