Call Center Representative
Company: Mc Hales Inc.
Posted on: September 17, 2022
Job DescriptionWho We AreWe keep growing because we only hire
the best, and our customers love us for it. We have been in
business since 1950 here in Levittown. McHales has grown into one
of the destination employers in Bucks County. People often come to
us looking for a job. They stay with us because they find a
fulfilling career, room to grow, and opportunities to excel. You
have probably seen our trucks and ads, now we want to see
YOU!Seeking a " Super Friendly Customer Service Representative "
for a family owned company. The customer service representative
will schedule residential plumbing, heating, cooling & electrical
service calls in the call center. Hourly, plus bonus, and a great
benefit package! Awesome people wanted! Bring your brains and
laughter.The RoleBook service appointments and do whatever is
necessary to promote customer satisfaction.Responsibilities
- Convert incoming customer calls into booked service
- Deliver call scripts with an authentic cadence; be clear,
compelling and personable.
- Respond to customer requests, resolving issues and promoting
- Be professional and establish customer rapport, encouraging
- Participate in training to boost booked calls and practice
- Adhere to the companys plan for resolving customer complaints
quickly and favorably.
- Maintain and update customer database with complete and
accurate information.Competencies for Success
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone
- Highly organized with exceptional follow-through
- Strong verbal and written communications.
- Ability to build trust and demonstrate empathy.
- Personality that blends well with a fast-paced, goal-driven
- Competitive individual contributor who also loves to win as a
- Highly motivated, flexible and great attitude on life.
- What We Offer
- Our top performers are among the highest paid in Bucks County.
Youll have unlimited earning potential.
- Medical Insurance, 401K company match, paid holidays, family
first day and birthday
- A family. This is last on the list because its most important.
We care about our team, and expect you to bring that same caring
when you join. We do a lot more than just work together. Youll come
to love our company outings, and youll build life-long friendships
at McHales..Company DescriptionWe are family owned and operated
since 1950. We are a residential service company.All applicants
must pass a drug test, criminal background check and clean driving
Keywords: Mc Hales Inc., Levittown , Call Center Representative, Other , Levittown, Pennsylvania
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