Part-Time Call Center Representative

Company: Mchales
Location: Levittown
Posted on: November 21, 2022

Job Description:

Job Description Salary: Who We Are We keep growing because we only hire the best, and our customers love us for it. We have been in business since 1950 here in Levittown. McHales has grown into one of the destination employers in Bucks County. You have probably seen our trucks and ads, now we want to see YOU Seeking a " Super Friendly Customer Service Representative " for a family owned company. The customer service representative will schedule residential plumbing, heating, cooling & electrical service calls in the call center. Hourly, plus bonus, and a great benefit package Awesome people wanted Bring your brains and laughter. The Role Book service appointments and do whatever is necessary to promote customer satisfaction. Responsibilities Convert incoming customer calls into booked service appointments. Deliver call scripts with an authentic cadence; be clear, compelling and personable. Respond to customer requests, resolving issues and promoting the brand. Be professional and establish customer rapport, encouraging repeat business. Participate in training to boost booked calls and practice outbound calling. Available to work on Saturdays. Adhere to the company's plan for resolving customer complaints quickly and favorably. Maintain and update customer database with complete and accurate information. Assist with office work duties. Competencies for Success Develop a proven track record in customer service. IT competent; good typist and proficient with phone systems. Highly organized with exceptional follow-through abilities. Strong verbal and written communications. Ability to build trust and demonstrate empathy. Personality that blends well with a fast-paced, goal-driven environment. Competitive individual contributor who also loves to win as a team. Highly motivated, flexible and great attitude on life. What We Offer A family. This is last on the list because it's most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You'll come to love our company outings, and you'll build life-long friendships at McHales

Keywords: Mchales, Levittown , Part-Time Call Center Representative, Other , Levittown, Pennsylvania