Jeff Temp - Patient Access Representative ( Bucks County )

Company: Jefferson Cherry Hill Hospital
Location: Levittown
Posted on: March 18, 2023

Job Description:

Responsibilities

Jeffersons in-house temp service is seeking multiple, temporary Patient Access Represenatives for the Jefferson Bucks County campuses. Job description listed below.

The Patient Access Representative (PAR) is an entry level position responsible for professionally responding to telephone inquiries from callers
as they relate to healthcare services provided by Jefferson Health. Patient Access Representatives are a frontline point of contact for
scheduling appointments, solving problems, and educating callers about our healthcare services. They are responsible for documenting all
pertinent patient and/or caller interactions in the appropriate computer systems. Performance in administrative clerical
duties should be demonstrated with a high degree of proficiency while demonstrating good rapport and cooperative relations with internal and
external customers.

Qualifications

Knowledge:

• Basic computer skills in Microsoft Office (e.g., Outlook, Excel, Word) and Patient Database system
• Basic medical terminology
• Scheduling appointments for patients to receive services offered by Jefferson Skills:
  • Effective reading, oral, and written communications.
  • Phone etiquette and interpersonal professionalism.
  • Strong work organization, attention to details, prioritization.
  • Critical thinking, problem solving.
  • Muli-tasking by way of accessing/resourcing multiple informational systems and/or displays.
  • Using Microsoft Office, Outlook-email/calendars, EMR (e.g., eC W). Abilities:
    • To speak, write, read, and communicate with excellence in the English language.
    • Handle confidential and sensitive information.
    • To perform under occasional stressful conditions / high pressure without loss of professional composure.
    • Demonstration of exceptional customer service.
    • Exercise good judgment to handle complex calls appropriately
    • Relate to persons with diverse educational, socioeconomic, and ethnic backgrounds. Education / Experience:
      • High School graduate or equivalent required.
      • Experience Required: 1-2 years clerical/registration experience or equivalent.
      • Experience Preferred: Fast-paced physician practice, C all C enter/Telephone environment #GD
        
        Closing Statement
        
        Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.
        
        Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.
        
        Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.
        
        Jeffersons mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.
        • OUR MISSION: We improve lives.
        • OUR VISION: Reimagining health, education and discovery to create unparalleled value
        • OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing
          As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.

Keywords: Jefferson Cherry Hill Hospital, Levittown , Jeff Temp - Patient Access Representative ( Bucks County ), Other , Levittown, Pennsylvania