Help Desk Analyst II
Company: Robert Half
Location: Levittown
Posted on: January 13, 2021
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Job Description:
Ref ID: 03720-0011566408Classification: Help Desk Analyst
IICompensation: DOELooking for a new opportunity? Apply for this
growing company's Help Desk Analyst position. The ideal candidate
for this position is a self-confident, motivated person with a
strong work ethic and excellent communication skills who enjoys a
fast-paced, team-driven environment. This Service Desk Analyst
job's main duty is to represent the Service Desk by liaising with
2nd and 3rd level teams to help transition new and changing
services. Sometimes that involves creating knowledge articles and
arranging training for other Service Desk Analysts when needed. The
primary function of this job is handling complex end-user support
issues and providing support to team members by focusing on
restoring service to the end users. It is also required for this
Help Desk Analyst position to know how the role relates to IT
projects and IT Service Management initiatives. This includes
understanding Incident, Problem, Change Management and other
processes. You should also know how these processes work together
to provide superior support and high availability of our business.
There might also be times when you need to cover alternative
shifts.What you get to do every single day:- Meet and exceed SLA
standards: Close tickets in a timely manner, while upholding
customer service standards- Troubleshoot end user issues: Provide
root-cause analysis on various web and mobile applications; handle
escalated tickets relating to server/network related issues- This
position must facilitate user account management by closing tickets
in a timely manner, while upholding customer service standards-
Understand and utilize ITIL processes (Incident, Problem, Change,
etc.) and how they are used in a corporate environment- Provide
guidance to Tier 1 support and team members- Understand concepts
related to networks, servers, PCs, databases, proprietary systems,
etc.- Maintain hardware and peripherals: Responsible for upgrading
and replacing computer parts; handle documentation and asset
inventoryJob Requirements:- This position is best filled with
someone who has technical skills to serve as escalation point for
handling incidents and service requests related to application,
operating system and other service related problems - Excellent
communication and organizational skills - 3+ years' of experience
supporting desktop/server operating systems and technologies such
as Active Directory, DNS, Exchange and VMware - Can work
independently with minimal supervision - Applicants with a
combination of superior customer service skills and technical
aptitude will be preferred - Possess skill set to successfully
analyze complex business problems, propose effective solutions and
understand and apply business vision and direction - Ability to
simplify complex problems and build solutions - Ability to
multitask efficiently and prioritize work - Proven knowledge of
Microsoft Office 365 - Chromebook experience desired - General
familiarity with LAN (local area networks) - Mobile Device Support
experience - Quality experience with Network Security Monitoring -
Microsoft Windows 10 experience - Microsoft Office experience
highly desired - Well-founded grasp of Basic Network
Troubleshooting - Command of Mobile Device - Practical knowledge of
Network Configuration - Working knowledge in one or more
programming or scripting language - If you have ITIL certification,
you are strongly encouraged to applyRobert Half Technology matches
IT professionals with remote or on-site jobs on a temporary,
project or full-time basis. From roles in software and applications
to IT infrastructure and operations, we provide you unparalleled
access to exciting career opportunities.Our experienced staffing
professionals can promote you to employers and advocate on your
behalf. We provide access to top jobs, competitive compensation and
benefits, and free online training. For more opportunities, get the
Robert Half app and receive instant notifications when our AI
matches you with jobs.When you work with us, you're working with
the best. Robert Half has been recognized as one of FORTUNE's "Most
Admired Companies" every year since 1998 and was named to Forbes'
inaugural list of America's Best Temporary Staffing
Firms.Questions? Call your local office at 1.888.490.4429. All
applicants applying for U.S. job openings must be authorized to
work in the United States. Benefits are available to temporary
professionals. Visit https://roberthalf.gobenefits.net/ for more
information.-- 2020 Robert Half Technology. An Equal Opportunity
Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're
agreeing to Robert Half's Terms of Use
(www.roberthalf.com/terms-of-use).
Keywords: Robert Half, Levittown , Help Desk Analyst II, Professions , Levittown, Pennsylvania
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